FAQ

Here are Some Frequently Asked Questions, If you don't find the information you need here, please feel free to contact us directly.

Q.What forms of payment do you accept?

A.We currently accept Credit Card,Paypal,Western Union,Moneygram for all orders.

Q.Is it safe to use my credit card on your website?

A.Yes! We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access .And Your payment process was protected by the bank as well, we do not know any information of your credit card; please be at ease to place an order.

Q.Do you accept cash/check or Telephone order?

A.Sorry, No

Q.Would you please inform me your store in my location?

A.Sorry that we don’t have store at your side, you can place the order online directly, we will send the goods to you as soon as possible.

Q.Do you accept international credit cards?

A.Yes,we can accept both Visa credit card & Master Credit Card. When you get into the payment page , chose paypal, you can do the payment via your credit card even if you have no paypal account.

Q.How can I place the order?

A.You can finish your order online on our website directly with your paypal account or paypal via credit card, and when your payment was done, we will send it to the post within 48 hours, you will receive it in 4 to 9 workdays. (Delivery to some country may take longer time)

Q.Which express company do you use to send the orders? How long will I receive this product?

A.Most of the orders will be sent via EMS (regular post service). Some South American & European country will be ship via EMS or DHL.

Normally all the orders will be sent out within 48 hours, and the tracking number will be provided within 72 hours. It usually takes 4-9 days for delivery by EMS to North America,Asia,Middle East, some European countries, but it will take 15-30 days to some South American countries, please take this into consideration. If you have any questions about the delivery, please contact us by Email or Phone.

Q. Do I need to sign for my package when it arrives?

A. A signature is required for all packages, if you don’t want signature, please leave message when you placing order

Q.What is the Customs and Import Tax?

A. Don't worry about the customs taxes; we will ship your product as "Personal Gift" or other normal names with a very low price value and no company information will be stated on the package.

Q. Do you ship products internationally?

A. We ship to many countries around the world, like USA, UK, AU, New Zealand, France, Spain, Mexico, Canada, Malaysia, Indonesia, Singapore, SA, UAE, Greece, Finland, Holland etc, We make all reasonable efforts to ship our product to you as quickly as possible. However, due to the nature of international shipping, please allow possible delay, if you are not sure the shipping to your own country, pls contact us for further information

Slimming Factor